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Good evening, I've ran into the problem of my main account (linked to Steam) being banned a couple of hours ago. Didn't even notice until I decided to log-in to check if I did today's Almanax offering. Already submitted a ticket to Ankama Support. Can this be due to me using TunnelBear as a VPN? The current hotel I'm staying in has blocked ports for most gaming platforms (Steam, uPlay, World of Tanks, Origin) and I must use a VPN to be able to play. Staying here for ~5-6 more weeks. It really sucks that I will lose the progression (quests) of Almanax. The following 20 or so days are offerings I've never done before. Think Ankama would compensate for this? Kind regards, Shyrt.

In the most recent Gamakna we announced the release of a new type of server is coming in October, a server reserved for people who play just one account at a time. This news has delighted more than a few of you and also raised a lot of questions! To help you find information about this new type of server quickly and easily, here’s a summary of the assorted questions and answers that have been posted so far. Server Concept This server is for players who only want to play one account at a time. As with the Epic and Heroic server, you will have 5 new character slots on the Monoaccount server for free, and any additional character slot purchased will add an additional Monoaccount server character slot as well. Release Date and Server Name Right now, we are planning to release the Monoaccount server on October 17, 2017. As for the name of the server, we’ve asked you to participate in a poll to help choose its name, and you chose: Ilyzaelle! Restrictions and Access In order to play on the Monoaccount server, your account must be certified and must be linked to a valid phone number. It will only be possible to connect to the server with one account per IP address as a time. Please remember that using a VPN/Proxy server when connecting to DOFUS is prohibited by the Terms and Conditions. We cannot make any exceptions to this 1 connection per IP rule, even for people who live in the same home. Community The Monoaccount server will be open to players from all communities. There will be Community channels for French, English, Spanish, Portuguese, German, and Italian players. Kama Exchange and Grand Emporium The Kama Exchange and the Grand Emporium will not be available at the server’s launch. They will become available after a period of time that isn’t set yet. The Kama Exchange, when it becomes available, will remain strictly restricted to the monoaccount server at first, so that there can’t be any interaction with the Kama Exchanges of other servers. Only the gifts from “standard” subscription packs (so for example, the “Zombite” gifts that are available at the moment) will be available via the Emporium. If you have older Emporium or subscription gifts waiting in your in-game Gift Interface, you won’t be able to send them to your characters on this new server when it launches. You will have to wait for the Emporium to open to send them. By extension, that means that Living Items and Mimisymbics will not be available when the server launches. However, services (such as class/name/colour change, etc) will be available. The Haven-Bag lottery will also be deactivated for the time during which the Emporium will be unavailable. Transfers Incoming transfers will not be allowed. This will be a brand new server with its own blooming economy, and incoming transfers would throw it off-balance. However, outgoing transfers will be allowed. DOFUS Pets It will be possible to transfer pets from DOFUS Pets as soon as the server launches. ISK The server will be able to access the ISK without any particular modification or restriction. Moderation Moderators will of course be present on the server to monitor it. We are currently brainstorming new tools that would help them identify and sanction possible rule-breaking. FREQUENTLY ASKED QUESTIONS Will this server be a seasonal server? We did discuss the possibility of opening seasonal servers in Gamakna #0, but this particular server will not be seasonal. Will there be a specific ladder for “pioneers” (first to level X, first to complete X achievements, etc)? We do not plan to create a ladder of this type. Considering that the server is designed for single accounts, we prefer not to emphasise behaviors that may encourage people to try to find ways around the server’s restrictions. However, we will be publishing regular updates about the server so you can track your progress as a whole! We may also be bringing back the Master Profession shields! Will there be any XP/Loot/Star System growth rate bonuses when the server releases? We have no such plans. Will the group finding feature return because of this server? This feature will not be available. Will low-level craft recipes be revamped for this server? We are aware that some low-level crafts require high-level resources. However, we have no plans to modify these recipes for the release of the monoaccount server. Will it be possible to log in using a 4G connection? Yes, just be careful that your 4G IP isn't shared. Will Incarnam be instanciated? Yes.

Has your nickname become a drag? Did you think it was funny when you chose it but now it seems ridiculous? Was it a reference to the love of your life… whom you now cordially despise? In short, you don't like your nickname. Good news: now you can change it! You asked for it, Ankama did it! Starting today, a new service is available in the Shop: the Nickname Change. Consider it well, weigh the pros and cons… and when you've made your decision, you just need to go to the Shop, open the Services tab, and click in the right spot! For just €9.99 (or local equivalent), your gaming life can take a new turn! ATTENTION: this service concerns your player nickname, associated with your Ankama account, and not the name of your character in the game (there's already the Name Change Potion for that)!

As Ankama is doing quite a few of these lately I think it's a nice idea to keep track of them in one thread. Feel free to write here to notify others if a server cannot be accessed or any other useful information regarding server status or compensations. Not to be confused with Expected server maintenance that helps the servers stay fresh and backed up in case a bad day comes. Useful official information can be found on Dofus Discord, Dofus Twitter (EN, IT, DE, FR, ES, PTBR, Server dev), Dofus Official Forums (EN, IT, DE, FR, ES, PTBR), Server Status Page. The first is a juicy one: Due to huge stability issues after the update on May 23, 2017, all game servers will be restarted every day at 07:00, 15:00, and 23:00 DUT (restarting should take between 15 to 25 minutes), until the issue is identified and fixed. OF

Hi guys, With the recent influx of "my account has been banned" posts cropping up, I figured I'd condense them in to one big thread. If your account has been affected leave a post. If you manage to get a reply from Ankama, do the same. Apparently wait time is anything up to a month, so try to be patient. ~Mexiah (P.S. I messed up the thread merge. Sorry, original OPs.) Update 09/07: See Izmar's post here for information about what to do --- It seems quite a few people have received bans in this forum recently. My Rushu main account just received one and I've sent a ticket to Ankama. I've done literally nothing wrong and this would be my first offence. Has there been some ban spree going on because there's been a couple topics about this recently e.g http://impsvillage.com/forums/topic/141817-account-banned/