Even though I have quit I still feel very strongly about customer relations. I have always been a huge advocate for promoting Ankama and supporting them as sort of an "underdog" brand. I have always defended support and community managers and mods to the community. Now. I am utterly appalled by this so called "art-director" employee or whoever he is. If anyone would care to pass this on, feel free.
Firstly, everyone worldwide is battling. Its not just Ankama. A little warning would be nice eh???
Secondly, people wouldn't be arguing about this price hike unless they were invested in the game and love what YOU CREATE. As a fellow creative, you need to stop taking people's genuine unhappiness with the change, so personally. Surely you know that the BEST way to gain a bigger customer base is to ADVERTISE. Your international community runs solely by word of mouth and the word on the street is, Dofus is dying, so why play that when other games have so much more to offer the international community. Is there a marketing department and is it allocating funds appropriately? No use developing content if your player base is dwindling. That won't bring anyone new to the game.
Now, I understand you are taking this personally (I really do as I take my work very seriously as well and I take criticism to heart) but if you were my employee ranting like that, I would discipline you as you have put Ankama in a worse light than they originally were. Do you really think most people with a mind for management or business would ever want to deal with you after you shoot from the hip in an emotional rant in some attempt to protect the honour of your creative child? Doubtful. From a PR perspective you should be gagged and your hands removed for your own job security.
Grow up.
P.S. I love you Izmar. Don't kill please.
EDIT: Removed some icky ranty stuff. :)