[Lotuz]

Sljm, on 03 January 2012 - 11:11 AM, said:

So you'd rather they just left the server alone without ever doing unscheduled maintenance?

I'm not understand.

If they're really that terrible, spend your time on a different company. But I'm pretty sure other companies also have unscheduled maintenance occasionally. And I'm pretty sure leagues of people act like the sky is falling on those respective forums as well.

Hope you never become a service provider. No, I dont just rather they leave the servers alone, I prefer they make less mistakes, work on testing harder and quality assurance to avoid having to restart a server several times in a row THIS TIME being because of "instability issues", but several other times being because they fucked up something, which in most cases happens when people dont pay attention, dont invest in quality assurance and in the quality of their processes, do not invest in making sure that the service that is provided is as good as it should be.

I dont like your trolling attitude as if you just have to be funny and make an awesome statement of why everyone is wrong. What we have here is a service provider that does not invest in QA nearly as much as they should, and if they do, it is clearly in a way that does not show results. If you think it shows results you are most likely playing a different game then I am, as I keep constantly seeing bugs that are noticed by playing the game for as much as 5 minutes showing up after a scheduled maintenance, that, by concept, should not break something that was not broken before if executed with a decent amount of testing.

I chose to spend my time playing a game I like, this is my decision, and as a player, I'm a customer. You can just say "if you dont like the way I do business buy from someone else" oh well, I like the product, the way they handle customers is shitty, you think those two things: the fact that the product is adorable, and the fact that the company does not care about quality assurance disrupting the gaming experience, are impossible to cohexist? Well, you are wrong. I like the product, I think they have a terrible way of making business and handling a software project, a software I use, and I have an opinion about. I dont just quit when something is wrong, I like the game, will keep playing it, and will keep believing that the way this company works regarding the specific items I mentioned is not right.

I work in software development, I have participated in large scale projects used worldwide by large amounts of users, both personal and business users. I know several players and imps members that work on the same area and that can see how terrible and how tipical it is of software companies to be completely blind as far as testing and QA goes. I also believe I have read a long time ago that you are also in this industry, so I reaaaally dont know what the fuck are you talking about. You think its cool and everyone is acting like the skies are falling? This is how customers behave, because they pay for a service, a service as a whole.

No, the skies are not falling, and no, the existance of other shitty service providers do not make this one a better one.

This post has been edited by Lotuz: 03 January 2012 - 11:59 AM

[C-Kishin]

Sljm, on 03 January 2012 - 11:11 AM, said:

So you'd rather they just left the server alone without ever doing unscheduled maintenance?

Actually, I'd much rather they just get it right the first time, and not have to resort to a second or third...Ankama is a pretty big company that's been around for over four years at least (just judging by the age of Dofus alone), they should at least know by now how to handle "server instability."

[VcentG]

It's okay, people that don't know what they're talking about will always think they're right. Dear god, ankama had to do multiple maintenances to finally fix the problem, because there's no way in hell that it could be multiple issues that they found each 1 by 1 or something like that. You can't tell something's broken until you try it, after you find a problem, you fix and try again. That's how shit works, get the fuck over it.

It's not like ankama has thousands of employees they can say "Hey, log onto this test server so we can see if our issues are resolved!" they need the players because they have the numbers. 1+1=2, so stop getting mad over it. Just be glad ankama doesn't realize how ungrateful most of you people are and just figure it's worth it to scrap dofus and focus on wakfu or some other game instead.

This post has been edited by VcentG: 03 January 2012 - 02:31 PM

[Lotuz]

VcentG, on 03 January 2012 - 02:30 PM, said:

It's okay, people that don't know what they're talking about will always think they're right. Dear god, ankama had to do multiple maintenances to finally fix the problem, because there's no way in hell that it could be multiple issues that they found each 1 by 1 or something like that. You can't tell something's broken until you try it, after you find a problem, you fix and try again. That's how shit works, get the fuck over it.

Thats called testing, its a part of software development, you dont expect the customer to test instead of you, and if you do, you are in a shitty company. Get the fuck over it.

This post has been edited by Lotuz: 03 January 2012 - 03:12 PM

[DA NEX NIGUZ]

VcentG, on 03 January 2012 - 02:30 PM, said:

Just be glad ankama doesn't realize how ungrateful most of you people are and just figure it's worth it to scrap dofus and focus on wakfu or some other game instead.

This isn't VcentG's videos and screenshots. Ankama is making a whole buncha money off dofus , its not like they offer maintenance support because they are very kind at heart and generous. But i do agree that bitching about some problems that occur once(or twice) in a blue moon is overreacting.

[llama king]

I think people are blowing this up to be something big when it was just some stupid mishap. Also, doesn't Ankama have a 3rd party run their servers, or is that all hosted on site now? ._.

[Sljm]

I agree it would be nice if Ankama spent any money at all on QA; I'm convinced they don't. It would also be nice if they had Customer Service to speak of (lolsato), but again, they don't.

They don't and they haven't after 6 years. They'll expand their art department and hire new programmers and developers and Twelve knows what else, but QA and specifically Customer Service have been so minimal as to be nonexistent for so long, I think I'm just used to it.

Despite this, unscheduled maintenances aren't the norm. They happen from time to time, because shit happens. And people complain every time. Does it help? Not as far as I can tell. Yeah, it would be nice if there didn't need to be unscheduled maintenances, but as you and I agree, Ankama doesn't seem to think the occasional 60 minute outage is more costly than regular QA testing. And it probably isn't.

[Sushi-]

Lotuz, on 03 January 2012 - 03:11 PM, said:

Thats called testing, its a part of software development, you dont expect the customer to test instead of you, and if you do, you are in a shitty company. Get the fuck over it.

This is ass backwards.
Companies use the customer all the time for testing.


Dish Network, the VIP922 model receiver. Has been available to the general public over a year now. Still in beta testing, customers do not get any compensation for adopting it early. In fact they need to sign up for 2 year contract to get it free.
DirectTV , HR34 was tested in select markets across the US with customers. No compensation for testing it. If it failed you paid shipping to return it and have it fixed or paid tech visit fee.

Video Games, shit happens. Games get patched.

Im sorry but you are wrong. It doesnt matter if a company is as large as EA or as small as Ankama, shit happens and gamers and customers are subject to it.

Get the fuck over it.

This post has been edited by Sushi-: 03 January 2012 - 06:31 PM

[Lotuz]

Sushi-, on 03 January 2012 - 06:31 PM, said:

This is ass backwards.
Companies use the customer all the time for testing.


Dish Network, the VIP922 model receiver. Has been available to the general public over a year now. Still in beta testing, customers do not get any compensation for adopting it early. In fact they need to sign up for 2 year contract to get it free.
DirectTV , HR34 was tested in select markets across the US with customers. No compensation for testing it. If it failed you paid shipping to return it and have it fixed or paid tech visit fee.

Video Games, shit happens. Games get patched.

Im sorry but you are wrong. It doesnt matter if a company is as large as EA or as small as Ankama, shit happens and gamers and customers are subject to it.

Get the fuck over it.

We are not on a test server, we did not sign up to test, this is a game in a production environment being sold to customers, so it does not make sense to act as if it was a game being released in beta stage and people know that they are participating in the testing phase of the project. SHIT NEEDS TO BE TESTED BY DEVELOPERS, companies need to test software, what the fuck... Every damn kind of company has to test the shit they make, software has to be tested, how the fuck isnt that the norm? People use fucking slave work all over the damn world and that shit aint right, how come the "companies do it all the time" argument means something is right? Yes, exaggeration to prove a point, stupid right? As stupid as saying that because a lot of people do something in a certain way there is nothing wrong to it.

[Kiba]

Be thankful you weren't rolled back.

Also, as stated here, this was an unexpected problem that randomly cropped up. It's noted that the server code hasn't been altered for several weeks.

Hardware and software tends to get glitches from time to time. No amount of quality assurance or developer testing can 100% stamp out the existence of glitches. That's why we have patches/updates for everything from video games, to computer operating systems, and beyond.

[Spry]

VcentG, on 03 January 2012 - 02:30 PM, said:

Just be glad ankama doesn't realize how ungrateful most of you people are and just figure it's worth it to scrap dofus and focus on wakfu or some other game instead.

You're right, Ankama would be doing itself a favor by ridding itself of all of these ungrateful paying customers

[Sia]

Fact of the matter remains that Ankama is a FRENCH company and by FRENCH standards their customer service is much better than most other French companies (Izmar said as much herself in another thread, no I'm not going to go find it). No amount of bitching is going to change that. Yes, their customer service/support sucks by almost every other country's standards but it won't change. We can either deal with it as is or we can move on to greener pastures.

[s.h.i.e.l.d.a.l.e]

I could spend ages talking about how often our company rolls out new products and then changes design, does fixes based on customer feedback and testing in real conditions. Our competitors do that too. Everybody does that. Live with it. World is not ideal.


At least our company has a strong support ready 24/7 for our customers. Problem is not they Ankama fucks up too often, but their support is not very reassuring. Dealing with tens of thousands customers is not exactly easy either. But since I started playing, it is not getting worse. The fact that Dofus is not so much fun for me anymore has nothing to do with it.

[llama king]

If you all think that a few hours on a maintenance is bad, SWTOR has had two weeks in a row where the servers have been down for 9hours +

Games have issues that like. It's a way of (Virtual) life

[Sushi-]

Lotuz, on 03 January 2012 - 08:07 PM, said:

We are not on a test server, we did not sign up to test, this is a game in a production environment being sold to customers, so it does not make sense to act as if it was a game being released in beta stage and people know that they are participating in the testing phase of the project. SHIT NEEDS TO BE TESTED BY DEVELOPERS, companies need to test software, what the fuck... Every damn kind of company has to test the shit they make, software has to be tested, how the fuck isnt that the norm? People use fucking slave work all over the damn world and that shit aint right, how come the "companies do it all the time" argument means something is right? Yes, exaggeration to prove a point, stupid right? As stupid as saying that because a lot of people do something in a certain way there is nothing wrong to it.

you kind of missed my point ill cite the VIP922 again as an example.

http://www.dishnetwo...es/default.aspx
^It does not say beta on there anywhere. Dish does its true beta with employees first, we get them a few months before there released on site and some of us can take them home for testing (Prior to quitting the company i had a XiP813 to play with and thats a model thats being announced at CES this month). But this receiver is far from being finished, its still not compatible with 100% of the services the company offers, such as the Block Buster movie pass or the TWC built in receiver app, some of the dish home interactive APP features are broken as well. The remote control is clunky at best and if your looking to get a receiver that has the VIP922 features in it, your best bet is to get its older model version the VIP722 with a sling adapter because atleast that receiver is out of beta feed back phase.
Customers who adopt this receiver get 2 options.
1) Reup there contract for 2 years and get it free (which by the way is a new option up until recently they had to reup for a 2 year contract plus pay 200$ to get it leased)
2) Purchase it for 650$.

I get what you are saying. Companies should be able to do that, that would be nice... in an ideal world. But this isnt an ideal world and not all companies want to do that and not all companies can do it. Fact of the matter is that its far more cost effective for a company to use its own customer base to find there problems for them because at the end of the day why would you as a big boss pay 1000 people to do that when you can get millions of people to pay you to do the same thing.

So im sorry lotuz, your wrong.

This post has been edited by Sushi-: 04 January 2012 - 05:53 PM