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Kamas from Ankama Kama-Exchange lost?

#1 User is offline   winged-one 

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Posted 20 November 2011 - 12:37 PM

I made a Kama offer.

(just wanted one week for some drop-Enus.)

For two of four Enus my Kamas got sold and i got the orgrines.
@ Number three only SOME of the kamas got sold, i got 572 but NOT the remaining Kamas to my bank. Purpose or bug?

Got this email:

Quote

DOFUS
Summary of your offer
Hello ********,
On 2011-11-18, you offered 196000 Kamas in exchange for 700 Ogrines on the Rosal server Ogrine Exchange.
The offer is now closed for the following reason: 48 hours have passed and it has not been entirely taken up.
As a result of this offer, you have received a total of:
572 Ogrines linked to your account
Your linked Ogrines are valid for 90 days and can be used to pay for subscription and to activate DOFUS Services, make sure you use them soon!

@ Number four NONE of the kamas got sold, i didnt got any money but this mail:

Quote

DOFUS
Summary of your offer
Hello ********,
On 2011-11-18, you offered 196000 Kamas in exchange for 700 Ogrines on the Rosal server Ogrine Exchange.
The offer is now closed for the following reason: 48 hours have passed and the offer has not been taken up by any other player.



Uhm? Whatsup?

This post has been edited by winged-one: 20 November 2011 - 12:37 PM

Lvl 200 Eniripsa Winged-one
Wandcarver 100, Tailor 100, Jeweller 100, Shoemaker 100, Miner 100, Lumberjack 100, Alchemist 100, Farmer 100, Hunter 100, Baker 100, Fishmonger 100, Butcher 100, Fisherman 100, Handyman 100.
Posted Image Posted ImageRogues suck!
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#2 User is offline   666 

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Posted 20 November 2011 - 01:48 PM

I don't know if its related to your problem but I've had O's sit unsold for way more than 48 hrs, did you check to see if your offers are still listed on those characters?
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#3 User is offline   winged-one 

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Posted 20 November 2011 - 02:02 PM

View Post666, on 20 November 2011 - 01:48 PM, said:

I don't know if its related to your problem but I've had O's sit unsold for way more than 48 hrs, did you check to see if your offers are still listed on those characters?


yes, and they are not - unfortunately ^^
Its all gone -.-
Lvl 200 Eniripsa Winged-one
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Posted Image Posted ImageRogues suck!
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#4 User is offline   harry maskell 

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Posted 20 November 2011 - 02:20 PM

I would suggest sending a ticket to support but we all know that it will be fruitless :/ Have you re-logged to see if the kamas come back?
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#5 User is offline   Cajun-kun 

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Posted 20 November 2011 - 02:51 PM

This has happened to me before - 3 accounts did not have the kamas returned to bank, two got them two days later for some reason, the third didn't at all. Go figure. Also on the rare occasion that I just decide to buy the ogrines straight up for kamas instead of put up an offer, it charged me twice what I was buying once, at different prices I might add! At least I got twice the ogrines, but still pretty stupid. :lol:
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#6 User is offline   Jon 

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Posted 20 November 2011 - 10:28 PM

This happened to me once -- lost 600kk. :( I thought I was just paranoid or somehow forgot, but I guess if all of you have experienced this too then I'm not just crazy. Posted Image However, it hasn't happened to me since then (a few months ago) and I've been subbing 7 accounts per month. It's unlucky that happened to you twice.
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#7 User is offline   Kreach 

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Posted 03 February 2012 - 12:52 PM

This happened to me as well. Anyone have any luck getting Ankama to repay? I just got a response to the tickets I opened:

Quote

Hello,

We have no track of it.

Regards,
Sato


Wonderfully helpful <_<

Does Izmar look through the messages in this particular forum? I tried to PM, but apparently it's disabled for Izmar's account (??).

Thanks,
--Kreach

Kreach - 200 Enu - lvl 100 miner, lvl 100 shovel smith, 100 shovelmagus, lvl 100 jeweller, lvl 100 jewelmagus
- - - - - - - - - - - - - - - lvl 100 farmer, lvl 100 baker, lvl 100 lumberjack

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L - - - - - - - - - - - - - lvl 100 alchemist, lvl 6x hammersmith, lvl 100 hammermagus

CallaLily - 199 Eni - lvl 6x wandcarver, lvl 100 wandmagus, lvl 100 handyman

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#8 User is offline   harry maskell 

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Posted 03 February 2012 - 03:03 PM

View PostKreach, on 03 February 2012 - 12:52 PM, said:

Does Izmar look through the messages in this particular forum? I tried to PM, but apparently it's disabled for Izmar's account (??).


She does not get PM's because she would just receive way to much spam of everyone.
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#9 User is offline   sommanker 

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Posted 06 February 2012 - 10:09 AM

2 weeks ago i bought ogrines, lost kamas and didn't get the ogrines. That wasn't through an offer though, i bought them from somone elses offer. No confirmation e-mail. I sent ticket, apparently: 'We have no record of your problem. Regards, Sato'.

This post has been edited by sommanker: 06 February 2012 - 10:11 AM

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#10 User is offline   Phalize 

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Posted 07 February 2012 - 12:21 AM

@Sommanker - Had the same problem 1 month ago, spent 680 kk.. rather annoying lol
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#11 User is offline   KingPiccolo 

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Posted 06 April 2012 - 10:38 AM

Had the problem of expiring offers and no kamas returns this bug has been in the system since they introduced it you would think they would have it sorted by now.
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#12 User is offline   sommanker 

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Posted 09 April 2012 - 11:43 PM

Misclick, didnt mean to make this post.

This post has been edited by sommanker: 09 April 2012 - 11:44 PM

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#13 User is offline   Morg 

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Posted 11 April 2012 - 12:51 PM

DUnno if matters, but i just bought 3k ogrines for my accounts to resub, and on the last 2 enus i paid 1,1m for those. Weird enough, half the kamas got taken from my char, half from my bank, while enus banks are empty.

What followed right after was ogrines page going under maint suddenly only on my 2 enus' accs, kamas getting taken (all 1,1m) from my chars, and ogrines not being credited at all. Anny advice? Worked normally on all my other accounts.
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